KakaoTalk Customer Service Automation
the chatbot takes the questions, alerts handle the notices
Price and inventory questions, after-hours inquiries, call-log cleanup — one person spending 40 minutes a day, 5 days a week on repeat inquiries costs about ₩3.12M a year (estimated at ₩18,000/hour). Automation recovers about ₩1.4M a year on average across similar work, and the build runs ₩6.9M–₩12M (pilot ₩4.9M). Booking, order, and payment notices go out as alert messages; only the complicated questions reach a person.
Tell us your most common inquiries and we will assess whether they're automatable for free, in writing. No obligation to proceed.
What's included
AI assistant on KakaoTalk
A conversational assistant connected to your KakaoTalk channel. It answers from your documents and FAQ, and hands off to a person instead of making something up when it doesn't know.
- Starts with just your documents and FAQ uploaded
- Answers show their source — nothing invented
- Also works as a website widget
Automated alert messages
Structured notices — booking confirmations, payment notices, reminders — sent automatically at the right moment. Phone calls and manual reminders go away.
- Automated sends triggered by booking, order, and payment events
- We draft and review the templates for you
- Send history recorded automatically
Handoff to a human agent
Inquiries the AI isn't confident about are routed to a person automatically. Customers never hit a dead end, and staff only see the hard questions.
- Confidence gate — if it doesn't know, it hands off
- An automatic summary of the inquiry is sent along
- All handling history in one screen
Admin console
A management screen for non-developers ships with it. Fix a wrong answer on the spot; upload a new document and it takes effect immediately.
- Review conversation logs and unanswered questions
- Uploading knowledge retrains it immediately
- Monthly quality report
This is the kind of work it automates
Every industry has a different set of repeat questions and notices. The same structure applies even if your industry isn't listed below — the free assessment sorts it out from your actual workload.
Online retail / e-commerce
"When will it ship?", "How do I exchange or return this?" — the same questions, the same answers, every day. The chatbot takes order and shipping questions, and an alert message goes out the moment something ships.
Academies / education
Enrollment questions, schedules, and tuition come up on repeat, and calls about payment dates and makeup classes eat into the day. The chatbot handles inquiries, alerts handle the notices.
Clinics
Calls pile up over hours, parking, and what to bring for a test. Booking confirmations and pre-visit instructions go out automatically as alerts, and the chatbot handles first-line questions.
Lodging / guesthouses
A booking confirmation goes out the moment someone books, and what-to-bring and directions go out automatically the day before check-in. Questions like "do you allow barbecues?" go to the chatbot.
Franchise headquarters
Franchise inquiries and the same store-level questions all land on headquarters staff. The chatbot handles the common answers; only real consultations reach a person.
Manufacturing / wholesale
The same pricing, inventory, and lead-time questions come from trade partners over and over. The chatbot handles first-line questions on a partner channel, and only quote requests reach a person.
A production system, not a demo
- Confidence gate — if the answer isn't in the source documents, it doesn't make one up; it hands off with "let me check and get back to you." Try asking the assistant in the bottom-right corner something outside its knowledge base and see how it handles it.
- Quantified acceptance — acceptance is judged by the pass rate on real inquiry tests agreed before we start, not by feel.
- Source code handover — the full build is handed over to your GitHub, and LLM API accounts are set up under your name. You are not locked into us.
- Monthly operation — knowledge updates, prompt tuning, and quality reports. No minimum commitment, cancel any time.
We build internal document search and summarization AI (an internal knowledge assistant) on the same core. If the problem is internal work rather than customer service, see AI Workflow Automation
From first contact to handover, here's how it runs
Each stage's output is the starting condition for the next. Acceptance is judged by the pass rate on real inquiry tests agreed before we start, not by feel.
- 01Free assessmentTell us your most common inquiries by email or the online assessment tool, and we will separate what the chatbot can handle from what needs a person, in writing. No obligation to proceed.Free
- 02Inquiry mappingWe identify the top recurring inquiry types and the reference material behind the answers (FAQ, manuals, product sheets), then fix the automated-response scope and handoff points in writing.2–4 days
- 03ContractFixed scope, an explicit out-of-scope list, and quantified acceptance criteria (pass rate on real inquiry tests) are locked into the contract.50% upfront
- 04BuildWe configure the assistant from your uploaded documents and connect it to your KakaoTalk channel and website, checking direction against interim demos.1–3 weeks
- 05AcceptanceAcceptance requires passing the real-inquiry tests agreed before we started. The pass record is kept in writing.50% balance
- 06HandoverAdmin console, an operating manual for non-developers, and one training session. Source code and accounts are under your name.1–2 days
- 07OperationKnowledge updates, correcting wrong answers, alert-template management, and a monthly quality report — no minimum commitment, cancel any time.Monthly
Any request outside the agreed scope during the build is confirmed on a one-page change note — change, timeline, price — before it proceeds. Nothing moves on a verbal request alone.
Pricing
Every project is a one-time build fee plus a monthly operating fee. Alert-message template management, knowledge updates, and quality monitoring after the build ships are covered under the monthly operating agreement.
One-time build fee
Covers channel integration, chatbot build, alert-message templates, acceptance, and deployment.
Monthly operating fee
Covers infrastructure operation, knowledge and template updates, quality monitoring, and the monthly report.
We provide an exact quote through a free consultation.
How much longer will you keep answering the same questions yourself?
Tell us your most common inquiries and we will assess whether they're automatable for free, in writing. Every consultation runs remotely over email.
Contact: contact@sgkstudio.co.kr